1. Today, however, your account ________ reached the critical stage

have
having
has
was

2. When you ___________ credit from us, you met all of these criteria.

requested
requesting
request
requests

3. When our firm ________ credit to an individual such as yourself, it bases its decision on that applicant's previous credit history and ability to pay.

extending
extend
do extend
extends

4. Our accounting department has turned your past due account over to me _________ that I could persuade you to bring it current prior to forwarding your file to our legal department.

hope
hoping
hoped
hopes

5. So that no further action on our part will be necessary, we shall ______ a remittance by return mail or the courtesy of a reply to our letter as to why payment is being withheld.

expecting
expects
expect
expected

6. We extended credit to you on your account in good faith and ________ payment under our normal thirty day terms which we feel are most reasonable.

expected
expecting
expects
has expected

7. According to our records we have not __________ either a reply to our letter or a remittance to clear this account.

receive
receives
receiving
received

8. Any further violations of company policy or failure to _________ in accordance with our standards shall result in immediate dismissal without further warning.